Refund and Exchange Policy

1. General Conditions

• Requests for exchange/return must be submitted within 10 days of receiving the order.
• Products must be unused, unwashed, unaltered, and still have original tags and packaging intact.
• An unboxing video is mandatory. Without it, the request will be rejected.
• Do not send items back without receiving confirmation via email from us.
• Provide shipping details so we can track your return/exchange.
• Partial returns/exchanges are accepted if eligible.
• We cover shipping costs only if the issue is due to a manufacturing defect or incorrect delivery. In all other cases, customers are responsible for shipping fees.

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2. Exchange Policy

• We accept exchanges if:
  • You receive a defective or incorrect product.
  • You wish to exchange due to personal preference (size, style, etc.).
• Conditions:
  • Each product can be exchanged only once.
  • The item must meet all general conditions.
  • Exchanges are only allowed for products of equal or higher value.
  • If the new product has a lower price, the difference will not be refunded.

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3. Return Policy

• We only accept returns if:
  • The product has a manufacturing defect.
  • The wrong item was delivered.
• Refunds will be processed within 7–10 business days after receiving and inspecting the returned item.