Privacy And Cookies
THANK YOU FOR CHOOSING SON FORM
We are committed to providing the best shopping experience and always respect our customers’ privacy. Please review the information below to understand our commitment to protecting your personal data. If you do not agree with these policies, you may contact us through other KEIRA TONG platforms.
This Privacy Policy explains how we collect, use, and protect your personal information while ensuring compliance with applicable laws. We only collect necessary data to support safe and convenient transactions.
You can browse our website and search for products without providing personal information. If you are not logged in, we cannot identify you.
1. Collection of Personal Information
To use full website features, you need to register an account. By registering, you agree to provide necessary personal information for order processing and service delivery.
Collected information includes:
- Full name, gender, date of birth
- Email, phone number, shipping address
- Payment method, card details, or bank account information
This information is used to:
- Process orders, manage accounts, and support transactions
- Improve service quality and provide relevant promotions
- Share shipping information with logistics providers
Online payments are processed via PayPal or international commercial banks. Please ensure your information is accurate and updated when necessary.
Your order history is stored but not publicly accessible. Please keep your personal information secure—we are not responsible for issues caused by personal data leaks (e.g., password exposure).
2. Other Regulations on Personal Information
In some cases, we may collect personal data for market research purposes. This data will be anonymized and used only for statistical analysis. You may opt out at any time.
You may receive updates about products, promotions, news, or partner offers. If you no longer wish to receive emails, please click the unsubscribe link. We will stop sending emails within 7 days of your request. If needed, we may contact you for confirmation.
We may also collect data about how you interact with the website, such as visit frequency, viewed products, or selections. This helps us better understand customer preferences and improve services.
3. Data Security
We implement appropriate technical and administrative measures to ensure the security and integrity of customer data, preventing unauthorized access, loss, or damage.
When collecting data online, we use secure servers and may implement firewalls to protect information. Electronic payment transactions are encrypted using Secure Socket Layer (SSL) technology to minimize security risks.
You should not share payment information via email or the internet. We are not responsible for risks arising from such actions.
We do not disclose customer data unless required by law enforcement authorities. Personal data is stored until you request deletion or remove it through your account.
KEIRA TONG complies with Vietnamese law, and any disputes will be resolved by Vietnamese courts.
4. Customer Rights
Customers can access, edit personal information, or submit feedback free of charge. You also have the right to request that we stop using your personal data for any purpose.
Personal data may be stored automatically to improve service quality. You may also participate in surveys to help us better understand your needs and preferences.
5. Children’s Privacy
We do not collect personal data from individuals under 18 without parental consent. If you are under 18, please do not use our services.
Parents can use control tools to prevent children from providing personal information online without permission.
6. Complaint Handling Mechanism
We are committed to protecting customer privacy and personal data.
If you believe your personal information has been misused, we provide a mechanism to receive and resolve complaints quickly and effectively.
Customers may submit complaints via email or our customer support system.
We will verify the complaint and take appropriate corrective actions, including stopping misuse, correcting, or deleting data if necessary.
We are committed to resolving complaints as quickly as possible and informing customers of the outcome.
7. Changes to Privacy Policy
We will not change this Privacy Policy without notifying users on our website. Any updates will be published so you can easily stay informed.