Our product inspection policy
We are committed to providing you with a safe and satisfying shopping experience. Our inspection policy ensures that you always receive high-quality fashion products while protecting your rights when shopping at our store.
1. Checking Goods Upon Delivery
When receiving your order, you have the right to inspect the goods on the spot to ensure they meet your expectations. The inspection includes:
- Appearance Check: Ensure the product is not damaged during shipping (stains, tears, dented packaging, etc.).
- Quality Check: Confirm there are no defects in material, color, or stitching. If any issues are found, you may request an exchange or refund immediately.
2. Right to Inspect Before Signing
Before signing for the delivery, you have the right to open the package and inspect the product. Please:
- Open the package and record an unboxing video as evidence.
- Check the packaging to ensure it has not been opened or damaged.
- Verify the product (correct color, size, material, accessories, etc.).
If any issue is found, ask the delivery staff to note the condition at the time of inspection and contact us immediately.
3. Return & Exchange Policy After Inspection
Please refer to our RETURN & EXCHANGE POLICY for details on your rights after inspection.
4. Detecting Issues After Signing
If you discover a defect after signing for the package, you may still request an exchange or return within 7 days from the date of receipt. We will provide support if the issue is due to manufacturing defects or if the product does not match the description.
5. Easy Inspection Process
We recommend:
- Opening the package immediately and recording an unboxing video
- Comparing the product with the information on the website or invoice
- Contacting us if there are any issues for guidance and support
6. Customer Support
If you have any questions about product quality or the inspection process, please contact our customer service team. We are always ready to assist you quickly and effectively.